Privacy Policy

Last updated: 16.08.2024.

Continental Automotive Technologies GmbH processes your data within the scope of using Fleet VDO websites in any language & the myVDO portal in accordance with the applicable statutory provisions.

1. General Information

Personal data that you enter will be processed by Continental Automotive Technologies GmbH for the purpose(s) stated below. Insofar it is necessary for the fulfilment of the purpose, the data may also be transferred to third parties affiliated with Continental Automotive Technologies GmbH within the meaning of §§ 15 ff. (German) Stock Corporation Act and in accordance with the Binding Corporate Rules of Continental.

2. Processing of Data

Your data will be processed exclusively on the basis of the following data protection regulations (legal basis):

To ensure the above-mentioned data processing, we transmit data to the following service providers (hereinafter referred to as SERVICES):

SERVICES will collect and process your personal data on our behalf (based on an adequate data processing agreement on the basis of EU standard contractual clauses).

SERVICES collects and processes your personal data on our behalf insofar as this is necessary to execute the contract (on the basis of a Data Processing Agreement or, if, SERVICES is based outside the EU, on the basis of the EU standard contractual clauses).

As part of our commitment to customer service, we share certain personal information with our authorized dealerships. This information is necessary for them to effectively respond to service inquiries, schedule calls, or follow up on retrofit requests and other forms of customer engagement initiated by you through forms, chatbots, or other channels. The dealerships receive only the essential contact information and form data needed to address your specific requests promptly. These dealerships are contractually bound to process your personal data solely for the purpose of fulfilling service contracts or retrofit arrangements. They are strictly prohibited from using this information for any other purpose. To ensure the confidentiality and security of your personal data, all dealerships are required to sign non-disclosure agreements (NDAs) that legally bind them to keep this information confidential. Access to personal data is restricted to the duration of their contract with us, and they must adhere to our prescribed data protection standards and procedures. If any of the dealerships are located outside the European Union, we take additional precautions to safeguard your personal data by ensuring that these international transfers are governed by the European Union's standard contractual clauses. This ensures that your personal data is processed in a manner that offers a level of protection consistent with European law. We regularly monitor our dealerships to ensure they comply with these strict data handling and privacy standards. This oversight helps us guarantee that your data is used appropriately and protected consistently under all applicable laws and regulations.

In accordance with the statutory provisions, all your data is treated as strictly confidential.

3. Rights of the data subject(s)

We draw your attention to the fact that, as a data subject, you have the following rights in connection with the processing of your personal data in accordance to the EU - General Data Protection Regulation (EU GDPR):

• Right to revoke your consent at any time acc. Art. 7 para. 3 EU GDPR
• Right to be informed acc. Art. 13 and Art. 14 EU GDPR
• Right of access by the data subject acc. Art. 15 EU GDPR
• Right to rectification acc. Art. 16 EU GDPR
• Right to erasure acc. Art. 17 EU – GDPR
• Right to restriction of processing acc. Art. 18 EU GDPR
• Right to data portability acc. Art. 20 EU GDPR
• Right to object at any time acc. Art. 21 EU - GDPR
• Right to lodge a complaint with a supervisory authority acc. Art. 77 EU GDPR

In case of compelling reasons for processing that outweigh your interests, rights and freedoms, or serve the assertion, exercise or defense of legal claims, the processing of personal data necessary for this purpose can take place despite your objection or request for deletion.

If you have any questions in this regard, feel free to contact our data protection officer:

email: dataprotection@conti.de

Please send your revocation or requests regarding the exercise of the above listed rights in writing or by email to:

Continental Aftermarket & Services GmbH
Sodener Str. 9
65824 Schwalbach am Taunus
E-mail info@vdo-shop.com

4. Protection of stored Data

Our company and our partners in SERVICES & Dealerships use technical and organizational security measures to protect the personal data you provide to us from manipulation, loss, destruction or access by unauthorized persons. The security measures are continuously improved and adapted according to the state of the art. Unencrypted data can possibly be viewed by third parties. For this reason, we would like to point out that no secure transmission can be guaranteed with regard to data transmission via the Internet (e.g. when communicating by unencrypted e-mail). Sensitive data should therefore either not be transmitted at all or only via a secure connection (SSL). You can determine the SSL status of the connection by looking at the address line of your browser ("https").

5. How we collect your information

We utilize various tools and services to collect information about your interactions with our website and services. This information helps us understand user behavior, improve our website, and manage our interactions and relationships with you. Here is how we collect and use your information outside of our advertising activities:

Google Analytics: We use Google Analytics to gather data about how users interact with our website. This includes tracking the pages you visit, the time spent on those pages, and the actions you take. This data helps us analyze site usage and improve our website's performance and user experience.

Facebook Pixel: We use the Facebook Pixel to track user behavior on our site. This tool helps us understand the effectiveness of our advertising by observing the actions users take after seeing our Facebook ads. The Pixel collects data that helps us measure conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our site.

Microsoft Dynamics 365: We utilize forms provided by Microsoft Dynamics 365 to collect information when you interact with us, for example, when you fill out a form to download a brochure or register for a webinar. This information is used to nurture our leads and manage our customer relationships effectively.

Registration SSO: Our registration processes are managed through Keycloak, which serves as our identity and access management service. When you register on our website, we collect personal details such as your name, email address, and other relevant information. This information is essential for providing you access to our services and maintaining the security of your account.

LMS: Our Learning Management System (LMS) collects additional details as you enroll in courses, participate in discussions, and interact with the system. This means that the data regarding the user behavior will be collected as the user works on the courses. We also utilize cookies and other tracking technologies to record your navigation patterns and interactions within the LMS, which helps us to improve functionality and enhance your overall user experience.

The information collected through these tools is used solely for the purposes of analyzing site usage, managing and nurturing leads, improving our services, and maintaining the security and functionality of our website. We do not share this information with any third parties except as necessary to provide the services mentioned or as required by law.

6. Advertising

Our Privacy Policy aims to inform you about how we collect, use, and share personal information through our advertising campaigns on Google Ads, LinkedIn Ads, and Facebook Ads. We collect the following types of personal data for our remarketing campaigns:

Google Ads & Google Analytics: We use cookies and IP addresses to identify users and their preferences, enhancing the personalization of ads across Google platforms.

LinkedIn Ads: We collect email addresses and phone numbers to target ads more effectively and to locate similar user profiles on LinkedIn.

Facebook Ads: In addition to email addresses and phone numbers, we also collect names and surnames to refine our ad targeting and to identify similar profiles on Facebook.

Purpose of Data Collection

The primary purpose of collecting this data is to personalize the advertising content provided to you on these platforms and to identify other users similar to you, thereby improving the relevance and effectiveness of our marketing efforts.

The personal data collected is shared with:

Google: For the use in Google Ads and Analytics.
LinkedIn: For targeted advertising and finding similar profiles on LinkedIn.
Facebook: To personalize ads and locate similar users on Facebook.
We do not share your personal data with any other third parties except as described above. All data sharing is conducted in compliance with legal standards and regulations to ensure your data is protected.

7. Cookies

Use of Cookies on Our Website

We use cookies on or website.
A cookie is a small data file that is stored on your terminal device. Cookies are used to analyze user interest and to make our website more user-friendly. In principle, you can also use our website without cookies. However, if you want to use the full range of functions of our website and make your experience as user-friendly as possible, you should accept the cookies that enable the use of certain functions or provide convenience features. The purpose of the cookies we use is shown in the following list.

By using our website, you consent to the use of those cookies that your browser accepts based on your browser settings. You can, however, configure your browser so that you are notified before accepting cookies that you only want to accept or reject certain cookies or that you want to reject all cookies. You can also delete cookies from your device’s memory at any time.

You can view and disable the currently enabled cookies in the cookie settings on our website. The following types of cookies are used:

Technically necessary cookies

These cookies are technically necessary to provide the following core functions of the app and cannot be disabled by you:

• Display of website content
• De-identification of IP addresses in log files
• Cookie consent status
• Verification and identification of users
• Front-end login for sub-pages with access restrictions

Please refer to the cookie settings on our website for the specific technically necessary cookies that are used.

The legal basis governing storage of the technically necessary cookies is Section 25 (2) (2) of the German Telecommunications and Telemedia Data Protection Act (TTDSG). The legal basis governing processing personal data resulting from the cookies is Art. 6 (1) sentence 1 (f) GDPR and, accordingly, a legitimate interest on our part in providing the functions of our website.

Other technically non-necessary cookies

Other non-technical cookies are provided to make certain convenience functions available to you, to measure the performance of the website and user behavior, or to utilize third-party services. However, these are not absolutely necessary to provide the website and must therefore be activated by you independently in the cookie settings on our website. The legal basis governing storage of non-technical cookies is Section 25 (1) TTDSG.

8. Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

However, in the event that IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases the full IP address will be transferred to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet.

The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. Cookies are only set on our site on the basis of your consent. In addition, you can permanently prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de

9. Sharing function in social networks

When you use the share function on our website, no personal data is transferred to the respective social media service. If you share content on our website with your personal profile, we have no control over the content and scope of the data collected by the networks. In this respect, the terms of use and privacy policy of the respective social network apply.

10. YouTube

The website from which videos are embedded via iFraming is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. After calling up the external content / videos, the external content / videos will be identified by the YouTube logo. The YouTube privacy policy can be found here.

If you visit one of our websites with embedded videos, your browser will not automatically connect to the server of the aforementioned website. By clicking on the embedded video, you agree to the communication with the aforementioned website and the setting of cookies by this website. After clicking on the embedded video, the information that you have visited our website is passed on to the aforementioned website operator and cookies are set on your computer by the aforementioned website.

If you are logged on to the aforementioned website during a visit to our website, the data transmitted will be assigned to your respective user account. If you want to prevent a website operator from linking information to your user account in this way, please log out of the aforementioned website before clicking on the respective video.

Even if you have not registered with the aforementioned website or are not logged in at the moment, there is still the possibility that your data will be saved by the operators of the aforementioned website after clicking on the notice. We have no influence on the setting of cookies by the operators of the aforementioned website, nor on the content and scope of the data that this website collects and uses. Please refer to the privacy policy of the aforementioned website for more information.